To our valued clients,
This is indeed an unfortunate time for individuals and businesses. We understand the uncertainty of future events and plans. To lessen the financial impact to our clients and our business, we have imposed the following policy.
For events being cancelled or rescheduled due to COVID-19.
It is our policy for events being rescheduled due to restrictions imposed to events regarding COVID-19 related issues, to honour your initial deposit for up to 1 year from your event date through the end of that month. For example, if your event was May 4, 2020, your deposit is valid until May 31, 2021, we will also hold your contracted price. The date you wish to reschedule to must be available to us to receive this offer. In addition, if your event was paid in full and you choose to cancel your event and not reschedule due to COVID-19 related issues, all funds will be refunded except for the initial deposit. Events previously cancelled for reason other than COVID-19 related issues do not apply to this offer, and deposits are not refundable as per our mutually agreed upon and signed contract. In the event that we are not available on your reschedule date, as this is unprecedented, we will refund half of the initial deposit.
We thank you for your business and understanding and wish you well in this difficult time. Please follow safe practices and stay healthy. We look forward to working with you in the near future.
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